Privacy Policy (Datenschutzerklärung)

This website is operated by Mgr. Michaela Czernekova, Ph.D. If you have any questions about how your personal data is processed, you are welcome to contact me at: michaela.czernekova@gmail.com with regard to this or other questions concerning data protection.

Your privacy matters. I believe that trust is built not only through the work we do together, but also through the way your personal information is handled. I only collect information that is necessary to provide my services and communicate with you. The operators of this website take the protection of your personal data very seriously. I treat your personal data confidentially and in accordance with the statutory data protection regulations and this privacy policy. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.

What information is collected?

Depending on how you interact with this website, I may collect: your name, your email address, information you voluntarily provide when booking an appointment, payment information (processed securely by Stripe or PayPal), technical information such as cookies or website analytics collected by Squarespace. I only collect information that is necessary to provide my services or that you choose to share with me.

Why Is your information collected?

Your information may be used to:

  • respond to your enquiries

  • schedule appointments

  • deliver purchased products or services

  • send newsletters and educational resources (only if you have subscribed)

  • fulfil legal accounting obligations.

Your information is never sold to third parties. If you contact me via email or contact forms, the information you provide will be processed for the purpose of responding to your enquiry. The legal basis is Art. 6(1)(b) GDPR where the enquiry relates to potential services, or Art. 6(1)(f) GDPR based on my legitimate interest in responding to requests.

Hosting and Content Delivery Networks (CDN)

This website is hosted by an external service provider (host). The personal data collected on this website is stored on the host's servers. This may include, in particular, IP addresses, contact requests, metadata and communication data, contract data, contact information, names, website access data, and other data generated via a website.

The use of the hosting provider is for the purpose of fulfilling our contractual obligations to our potential and existing customers (Art. 6 para. 1 lit. b GDPR) and in the interest of a secure, fast and efficient provision of our online service by a professional provider (Art. 6 para. 1 lit. f GDPR).

This hosting provider will only process your data to the extent necessary to fulfil its contractual obligations and will follow our instructions regarding this data. I use the following hosting provider: Squarespace Ireland Ltd. Le Pole House. Ship Street, Great Dublin 8. Ireland

Newsletter

If you subscribe to my newsletter, your name and email address are stored so I can occasionally send: wellbeing and nutritional resources, inspiring articles, free resources and practical tips, event invitations and updates about my services. Newsletter subscriptions are managed through Brevo (Sendinblue). Your email address is processed only for sending newsletters and educational content. Subscription is based on your consent and you can unsubscribe at any time.

Booking appointments

Appointments are scheduled using Calendly. When booking an appointment, you may provide your name, email address and a short description of your enquiry. Please do not include health information, medical diagnoses, medication details or other sensitive personal information in this booking form. If relevant for your consultation, such information will be collected separately and only with your explicit consent. Personal matters can always be discussed confidentially during our session.

Payments

Payments are securely processed through Stripe Payments Europe Ltd. and, where selected, PayPal. I never receive or store your full payment card details.

Third-party providers

To operate this website, I use trusted third-party services including:

  • Squarespace (website hosting)

  • Calendly (appointment scheduling)

  • Stripe (payment processing)

  • PayPal (payment processing)

Where personal data is transferred outside the European Economic Area, these providers rely on appropriate safeguards such as the European Commission's Standard Contractual Clauses where applicable. This website (in the website footer) may include content from Instagram provided by Meta Platforms Ireland Limited. When you interact with embedded Instagram content, data such as your IP address and information about your browser may be transmitted to Meta.

How long information is kept

Newsletter subscriptions are managed through Brevo. Subscription requires confirmation via a double opt-in process. Newsletter subscriptions are stored until you unsubscribe. Appointment information is retained only as long as necessary to provide services or fulfil legal obligations. Invoices are stored in accordance with German tax regulations.

website analytics

This website uses Google Analytics 4, a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Google Analytics uses cookies to analyse how visitors use this website. The information generated by the cookie may include technical information such as browser type, device information, IP address and usage behaviour. Google Analytics is used only with your consent where required by applicable data protection laws. You can withdraw your consent at any time through the cookie settings.

Cookies

This website uses so-called "cookies" to improve functionality, analyse website traffic and remember your preferences. Cookies are small text files that do not harm your device. They are stored on your device either temporarily for the duration of a session (session cookies) or permanently (persistent cookies). Session cookies are automatically deleted after you leave our website. Persistent cookies remain stored on your device until you delete them yourself or until they are automatically deleted by your web browser.

In some cases, cookies from third-party companies may also be stored on your device when you visit our site (third-party cookies). These enable us or you to use certain services provided by the third-party company (e.g., cookies for processing payment services). Cookies serve various functions. Many cookies are technically necessary, as certain website functions would not work without them (e.g., the shopping cart function or the display of videos). Other cookies are used to analyse user behaviour or to display advertising.

Cookies that are necessary for carrying out electronic communication (essential cookies), for providing certain functions you have requested (functional cookies, e.g., for the shopping cart function), or for optimising the website (e.g., cookies for measuring website traffic) are stored on the basis of Article 6(1)(f) GDPR, unless another legal basis is specified. The website operator has a legitimate interest in storing cookies to ensure the technically flawless and optimised provision of its services.

You can accept, reject or customise cookies at any time using the cookie banner. You can configure your browser to notify you when cookies are set and to allow cookies only in individual cases, to accept cookies in certain cases or to generally reject them, and to automatically delete cookies when you close your browser. Disabling cookies may limit the functionality of this website. If cookies from third-party companies or for analysis purposes are used, we will inform you separately about this within the framework of this privacy policy and, if necessary, request your consent.

Communication via WhatsApp Business

WhatsApp may be used for practical communication such as scheduling, reminders or organisational questions. Please do not send sensitive health information or confidential documents via WhatsApp unless explicitly requested. The provider is WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. Communication is end-to-end encrypted (peer-to-peer), preventing WhatsApp or other third parties from accessing the content of the communication. However, WhatsApp does have access to metadata generated during the communication process (e.g., sender, recipient, and time). We would also like to point out that, according to WhatsApp, it shares its users' personal data with its US-based parent company, Facebook. Further details on data processing can be found in WhatsApp's privacy policy at: https://www.whatsapp.com/legal/#privacy-policy .

The use of WhatsApp is based on the legitimate interest in communicating with customers or prospective customers as quickly and effectively as possible (Art. 6 para. 1 sentence 1 lit. f GDPR). If corresponding consent has been requested, data processing is carried out exclusively on the basis of this consent; this consent can be revoked at any time with effect for the future. The content of communications exchanged between you and me on WhatsApp will remain with us until you request its deletion, revoke your consent to its storage, or the purpose for data storage no longer applies (e.g., after your request has been processed). Mandatory legal provisions – in particular, retention periods – remain unaffected.

Audio and video conferences

I use online conferencing tools to communicate with the customers. Online sessions may include video, audio and shared materials. Please ensure that you participate from a private environment and do not record sessions without prior consent. The specific tools I use are listen below.

When you communicate with me via video or audio conference over the internet, your personal data will be collected and processed by us and the provider of the respective conferencing tool. The conference tools collect all data that you provide/use to access the tools (email address and/or your telephone number). Furthermore, the conference tools process the duration of the conference, the start and end times of your participation, the number of participants, and other "contextual information" related to the communication process (metadata). Furthermore, the tool provider processes all technical data necessary for handling online communication. This includes, in particular, IP addresses, MAC addresses, device IDs, device type, operating system type and version, client version, camera type, microphone or speaker, and the type of connection.

Recordings are stored only for the period necessary to provide the service and are deleted afterwards.If content is exchanged, uploaded, or otherwise made available within the tool, it will also be stored on the tool provider's servers. Such content includes, in particular, cloud recordings, voicemails, uploaded photos and videos, and other information shared during the use of the service. Please note that I do not have full control over the data processing operations of the tools used. Our options are largely determined by the respective provider's company policy. Further information on data processing by the conference tools can be found in the privacy policies of the respective tools, which we have listed below this text.

Purpose and legal basis

The conference tools are used to communicate with prospective or existing contractual partners or to offer certain services to the customers (Art. 6 para. 1 sentence 1 lit. b GDPR). Furthermore, the use of these tools serves to generally simplify our communication (legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR). Where consent has been requested, the use of the relevant tools is based on this consent; this consent can be revoked at any time with effect for the future.

Storage duration

The data collected directly via video and conferencing tools will be deleted from all my systems as soon as you request its deletion, withdraw your consent to its storage, or the purpose for data storage no longer applies. Stored cookies remain on your device until you delete them. Mandatory legal retention periods remain unaffected. I have no control over how long your data is stored by the operators of the conference tools for their own purposes. For details, please contact the operators of the conference tools directly.

For this purpose I use: Google-meets.

Your rights

Under the General Data Protection Regulation (GDPR), you have the right to:

  • access your personal data

  • request correction of inaccurate information

  • request deletion of your data

  • restrict processing

  • receive a copy of your data

  • object to certain processing

  • withdraw consent at any time where processing is based on consent.

If you wish to exercise any of these rights, please contact me by email.

Contact

If you have questions regarding this Privacy Policy or how your information is handled, please contact: Mgr. Michaela Czernekova, Ph.D., Email: michaela.czernekova@gmail.com

Terms & Conditions

Services

I offer wellbeing coaching, nutrition guidance, yoga classes, and workshops, which take place online, in specially rented offices or, in the case of personal yoga/coaching, possibly by arrangement at your home or in a public place (e.g. park). All services are provided as individually agreed between the client and Michaela Czernekova. The scope, duration and fees are agreed before the collaboration begins.

I may record sessions if explicitly agreed with the client. Please ensure that you participate from a private environment. Clients are responsible for participating from a suitable private environment where confidentiality can reasonably be maintained. Recordings are stored only for the necessary period and deleted afterwards. If sessions are recorded, recordings are provided solely for the personal use of the client. Clients may not record, reproduce, distribute, publish, sell, or share session recordings or materials with third parties without prior written permission.

Recording, downloading, sharing, publishing or distributing the recordings to third parties is prohibited without prior written permission.

Payment

A contract between the client and Michaela Czernekova is formed when the service agreement is accepted and the booking is confirmed. Invoices are payable within the stated payment period unless otherwise agreed. Services may begin after payment has been received or according to an individual agreement.Invoices are payable within the stated payment period unless agreed otherwise. Services begin after payment or according to the individual agreement.

Cancellation

Appointments may be rescheduled with at least 24 hours' notice. Appointments cancelled later than this may be charged in full.If the client does not attend a scheduled appointment without timely cancellation, the agreed fee may remain payable.

Copyright and Intellectual property

All content and materials provided by Michaela Czernekova, including educational materials, worksheets, videos, recordings, texts, concepts, methods, digital products and other content, are protected by copyright and intellectual property laws. Unless explicitly stated otherwise, clients receive a personal, non-exclusive and non-transferable right to use these materials for their own private purposes only. Clients may not reproduce, modify, publish, distribute, sell, share access credentials, or use these materials commercially without prior written permission.

Its further use, reproduction, modification, and distribution to third parties is prohibited or requires our express written permission. Should you become aware of any copyright infringement on my part, please inform me so that me and my lawyer team can investigate and, if necessary, take appropriate action. Please note that I hold the copyright and exclusive rights of use for all handouts, scripts and publications, and any further use of any kind, in particular reproduction or distribution to third parties, is prohibited or requires our express written permission.

Nutrition services

Nutritional guidance is based on information voluntarily provided by the client. Clients are responsible for providing accurate and relevant information regarding their health, lifestyle, medication, supplements, allergies or other factors that may influence nutritional recommendations.

Digital products

Digital products (including ebooks and audio recordings) are delivered electronically after successful payment. Digital products are provided for personal use only. The customer receives a limited, non-transferable right to use the purchased content. Sharing, resale, reproduction or commercial use of digital products is prohibited without prior written permission. Due to the nature of digital content, access may be provided immediately after purchase where the customer has expressly agreed to immediate delivery and acknowledged the consequences regarding withdrawal rights.

Medical Disclaimer

Nutritional guidance, wellbeing coaching and yoga services provided by Michaela Czernekova are educational and supportive in nature and do not constitute medical diagnosis, medical treatment, psychotherapy, emergency care or healthcare services.

These services are not intended to replace advice, diagnosis or treatment provided by qualified healthcare professionals. They may, however, serve as complementary wellbeing support alongside appropriate professional care where relevant. Clients remain responsible for their own decisions and should seek professional medical advice where appropriate. Clients should inform Michaela Czernekova about relevant health limitations, injuries or circumstances that may affect participation in yoga or wellbeing activities.

Liability limitation

Clients participate in yoga and wellbeing activities at their own responsibility. Clients should inform Michaela Czernekova about injuries, limitations or health conditions relevant to participation.

storage and Confidentiality

Both parties agree to treat personal information shared during coaching sessions confidentially, except where disclosure is required by law. Health-related information is treated confidentially and stored securely. Access is limited to information necessary for providing the agreed services. You may withdraw your consent at any time by contacting me. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.

Nutrition Client Intake & Health Information Consent

Client records and consultation notes

To provide personalised nutritional guidance, I may ask for information related to your health, lifestyle, medical history, medication, supplements or relevant laboratory results. During nutritional consultations, I may create brief notes containing information relevant to providing personalised nutritional guidance. This information is collected only to understand your individual situation and to adapt recommendations safely.

Where clients voluntarily provide health-related information, such information is processed only for the purpose of providing personalised nutritional guidance and only to the extent necessary. Providing health-related information is voluntary. However, certain information may be necessary to provide safe and personalised nutritional guidance. You always decide which information you wish to share. By submitting this information, you consent to the processing of your health-related data for the purpose of providing nutritional guidance.

Consultation notes are stored securely and are deleted or destroyed when they are no longer required, unless legal obligations require longer retention.

Last updated: 5 August 2026